California Professional Supervised Visitation and Exchange Services Provider Training FAQ

The Academy program provides 24 total education hours: 12 hours of live instructor-led instruction and 12 hours of guided self-paced coursework. California requires 24 total training hours, including at least 12 hours of classroom instruction.

Participants may select Live In-Classroom Training or Live Instructor-Led Virtual Classroom Training. The virtual format is currently delivered through Zoom or another Academy-approved video-conferencing platform.

All 12 self-paced hours must be completed before the first live class. Required completion certificates, assignments, and supporting documentation must be submitted during check-in before live instruction begins.

You receive no credit for the self-paced component and are not eligible for the final 24-hour Certificate of Completion for that cohort. Late submission after live instruction begins does not satisfy the check-in requirement.

Yes. The registered participant’s camera must remain on and the participant’s face must remain clearly visible throughout instructional periods, except during scheduled breaks, an approved accommodation, or a brief instructor-authorized technical interruption.

Sessions or designated portions may be recorded with advance notice and any required consent procedure for attendance verification, quality assurance, accessibility, or resolution of an attendance dispute. Recordings do not replace live attendance and are not provided as course replays.

Participants must complete and verify all 12 self-paced hours before class, complete all 12 live instructional hours, participate personally, submit required assignments, complete the state mandated-reporter course, earn at least 75 percent on required Academy work, and comply with course policies.

No. TrustLine is not an Academy enrollment prerequisite. It is one of the qualifications that must be satisfied before providing paid professional supervised visitation or exchange services under California law.

No. Training is one qualification. Providers must also satisfy applicable age, background, language, insurance, Live Scan, TrustLine, declaration, court-order, and local administrative requirements.

No. It documents completion of Bridging Families Academy requirements. It is not a state license, court appointment, government certification, or guarantee of employment or placement on a provider list.

Yes. People may refer to this field as supervised visitation monitor training, child visitation monitor training, or Standard 5.20 training. California law generally uses the term professional provider for a person who is paid to provide supervised visitation services.

California requires at least 24 hours of training, including at least 12 hours of classroom instruction. The Academy provides 24 total hours, including 12 live instructor-led hours and 12 guided self-paced hours.