Professional Provider Training

California Professional Supervised Visitation and Exchange Services Provider Training

Develop a working understanding of California’s professional supervised visitation and exchange-services framework through 12 hours of live instructor-led instruction and 12 hours of guided self-paced coursework.

Program Overview

Bridging Families Academy offers one 24-hour curriculum through two live formats. Participants select either Live In-Classroom Training or Live Instructor-Led Virtual Classroom Training. Both formats include the same learning objectives, live instructional hours, self-paced assignments, state mandated-reporter component, assessment standard, and certificate requirements.

12 HoursLive instructor-led instruction
12 HoursGuided self-paced coursework
24 HoursTotal education hours
$499Either live format
California requirement and Academy program:

Family Code section 3200.5 and Standard 5.20 require 24 hours, including at least 12 hours of classroom instruction. The Academy’s 24-hour program provides 12 live instructor-led hours and 12 guided self-paced hours.

Required Mandated-Reporter Training

The California Department of Social Services mandated-reporter course is included within the 12-hour self-paced component. It is included within the Academy’s 24-hour total and does not add extra hours.

  • Complete the applicable California mandated-reporter online course.
  • Submit the completion certificate with all other self-paced materials during check-in.
  • Apply reporting principles during live scenarios and knowledge checks.
  • Understand the distinction between mandated reporting and routine visit documentation.

Choose a Live Training Format

In-Classroom

Live In-Classroom Training

$499

  • 12 hours of face-to-face classroom instruction
  • Typically delivered over two training days totaling 12 verified instructional hours
  • Meal periods and scheduled breaks are excluded from instructional hours
  • Live discussion, demonstrations, group exercises, and scenario practice

Virtual Classroom

Live Instructor-Led Virtual Classroom Training

$499

  • 12 hours of scheduled, synchronous instructor-led instruction
  • Currently delivered through Zoom or another Academy-approved platform
  • Camera on and face clearly visible throughout instructional periods
  • Roll calls, polls, timed checks, knowledge checks, and participation records

Included in Both Formats

Self-Paced Coursework

Official-source readings, required state training, assigned lessons, written work, knowledge checks, and completion tracking.

Applied Practice

Intake, court orders, exchanges, supervised virtual visitation, objective observation, safety decisions, incident response, and professional writing.

Completion Review

Attendance records, check-in verification, required submissions, assessment results, and certificate eligibility review.

Virtual Classroom Attendance, Identity, and Access Controls

The virtual format is a controlled, synchronous class rather than an open webinar or prerecorded replacement for live instruction.

Identity Verification

Government-issued identification may be checked. The participant’s platform display name must match Academy enrollment records.

Individual Access

Each paid participant receives individual LMS and virtual-classroom access. Credentials and links may not be shared or transferred.

Attendance Records

Instructor logs, platform reports, LMS activity, roll calls, timed checks, polls, knowledge checks, and participation records document attendance.

Continuous Visible Attendance

The registered participant’s camera must remain on and the participant’s face must remain clearly visible except during scheduled breaks, an approved accommodation, or a brief instructor-authorized technical interruption.

Completion Requirements

  • Complete all 12 hours of self-paced coursework before the first live class.
  • Submit all required certificates and assignments during check-in before live instruction begins.
  • Attend and complete all 12 live instructional hours.
  • Participate personally and comply with identity, access, camera, and attendance-verification procedures applicable to the selected format.
  • Earn at least 75 percent on required Academy assessments and assignments.
  • Follow the Training Agreement, conduct rules, intellectual-property restrictions, privacy requirements, and recording policies.
No credit for unverified self-paced work:

Participants who do not submit complete self-paced certificates and assignments during check-in before the first live class begins receive no credit for the self-paced component and are not eligible for the final Certificate of Completion for that cohort.

Training Is One Part of Professional Qualification

Completing the Academy program does not by itself authorize a participant to provide paid professional services. Professional providers must also satisfy applicable age, background, language, insurance, Live Scan, TrustLine, declaration, court-order, and local administrative requirements.

Understand the California Training Framework

The Academy’s 12-live-plus-12-self-paced structure is designed around the 24-hour professional-provider education requirement. The public guide explains the total hours, classroom component, subject minimums, mandated-reporter course, and what a Certificate of Completion does—and does not—establish.